Supportive Housing Navigation Tools

These new Supportive Housing Navigation materials have been developed for clients seeking permanent supportive housing, and staff assisting them. Materials were developed with support from a HUD technical assistance team based on input from clients and providers and with oversight from a city core team comprised of DSS, HRA, DHS, and HPD staff.

• Supportive Housing Provider Referral Guide - For staff, provides a table with contacts for re-renting units.
• Supportive Housing Brochure - A brochure to support staff working with clients who are seeking to gain more understanding of Supportive Housing.   
• Guide to Supportive Housing - For clients who may be eligible and are applying for permanent supportive housing, along with case managers and other staff who help clients navigate through this process. The guide includes a basic overview of the permanent supportive housing application and placement process via CAPS, including general timelines and practical tips.
• Quick Guide to Supportive Housing for Clients - Oriented to clients, provides a high-level overview of the five basic stages in the CAPS process, including important “to-do” items and tips for clients.
• Frequently Asked Questions (FAQs) for Clients - For clients, addressing some of the most common questions around supportive housing application, determination and placement processes.
• Frequently Asked Questions (FAQs) for Service Providers - or staff assisting clients, also addressing common questions.
• Guidance Documents for Supportive Housing Providers and Property Managers - Below are guidance documents jointly issued in July 2023 by HRA, DoHMH, and HPD. These documents clarify the City’s expectations for processes and polices related to referral, intake, and admission to City-funded supportive housing projects.
  • NEW - Training on Standard Property Management Application for Supportive Housing, View Training PowerPoint
    
  • NEW - Cover Letter for Supportive Housing Standard Application for Property Management
  • NEW - Supportive Housing Standard Application for Property Management Form
  • Training on Low Barrier Supportive Housing Referral, Intake and Admissions Practices, View Training PowerPoint 
    • HRA, DoHMH, and HPD have issued guidance documents related to low barrier supportive housing referral, intake and admissions practices. Please listen to the training video to learn about the expectations set forth in the documents. (Presented on 07.27.2023)
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  • 2023 NYC Consolidated Supportive Housing Placement Guidance 
  • 2023 Memorandum of Low Barrier Admissions 
  • Supportive Programs Document Tool 
  • Low Barrier Admissions Guidance